Thank you for purchasing your Virgin Experience Day Gift Voucher at Country Attire.
We kindly inform you that Country Attire accepts no liability for Virgin Experience Day Gift Vouchers and our customer's are required to contact them directly for any questions or queries relating to their purchase.
If your gift voucher is no longer needed and a refund is required, Please contact us and a Customer Experience member will be happy to assist you.
For further information regarding your Virgin Experience Day Gift Voucher, please see their terms and conditions below.
VIRGIN EXPERIENCE DAYS - TERMS & CONDITIONS FOR EXPERIENCES
These terms and conditions describe the basis for the purchase by you and sale by us of the Vouchers, Products or Gift Cards described on this website (the "Website").
Virgin Experience Days In these terms and conditions, "we" and "us" means Virgin Experience Days Limited (company number 2409444), whose registered office is at Stamford House, Boston Drive, Bourne End, SL8 5YS. Formation of agreement We market and sell through the Website gift experiences ("Experiences"), gift products ("Products") and Gift Cards (defined below). Your purchase of Vouchers (defined below), Products or Gift Cards and/or participation in an Experience is subject to these terms and conditions. An agreement for us to sell you Vouchers, Products or Gift Cards is made on the basis of these terms and conditions when we accept your order and receive your payment through the Website. (This agreement between us is referred to in these terms and conditions as this "Agreement"). A description of your order, price, and delivery costs are set out in the order page. Experiences We sell two types of vouchers for Experiences on the Website: (i) vouchers which entitles the holder to the Experience stated; and (ii) vouchers which entitle the holder to choose, up to the value stated on them, one of a collection of Experiences marketed by us; (together the "Experience Vouchers") The fulfilment of an Experience will be by selected third party experience operators (the "Operators") acting on our behalf. Products We sell a range of Products through the Website. Products are either (i) tangible Products which are shipped by or on behalf of Virgin Experience Days Limited to an address specified by the purchaser at the time of purchase; or (ii) vouchers ("Product Vouchers") which may be redeemed by the purchaser or recipient in exchange for a Product or to activate a Product subscription ("Voucher Products"). Selected third party suppliers (the "Suppliers") act on our behalf to supply Voucher Products to purchasers and recipients who redeem Product Vouchers. When the term "Voucher" is used in this Agreement, it refers to Experience Vouchers and Product Vouchers together. Gift Cards We sell gift cards through the Website which can be used in place of other methods of payment to purchase Products and Vouchers through the Website (the "Gift Cards"). Personalised Products If the product includes personalised content selected by you, it is a personalised product (Personalised Product). These products include but are not limited to personalised Gift Messages and Greetings Cards.
It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct (for example the content is correctly spelt).
Please double-check your order on screen to ensure that all the details are correct.
If you are uploading a photo, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image, we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it however we cannot accept responsibility if your Personalised Product does not meet your expectations.
By uploading or including any content or material (including but not limited to photographs, graphics, text and other material) (Customer IP) in a Personalised Product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing our obligations under these Terms and exercising any rights you may grant to us. Please note that we may modify content or material in order to conform it to the requirements of the product you have ordered (such as by cropping images to fit within a specific design).
The rights and ownership to the Customer IP will remain yours, or the person who gave you permission to use the Customer IP.
If you use third party copyright in any Personalised Product, it is your responsibility to ensure that you seek permission from the copyright owner. We will not accept any liability whatsoever if any Customer IP infringes on third party copyright. You will be held responsible for any fees and third party damages we may have to pay to a third party because of such infringement and you will be liable to reimburse these payments to us in full.
Content Rules (taste and decency)
We do not permit Personalised Products to include any content or material which:
(a) infringes anyone's IP (see above). In particular, you must ensure that you either own the IP in the Customer IP that you wish to include in a Personalised Product or that you have permission from the IP owner to include that Customer IP in the Personalised Product;
(b) contravenes any applicable law (including, without limitation, any criminal law) or regulation;
(c) is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience or distress to any person;
(d) misrepresents identity or impersonates any person;
(e) includes personal data about another person, such as their address, phone number, or email address, except with the written approval of that person;
(f) is pornographic, obscene, indecent or offensive, has sexual connotations, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group;
(g) may harass, upset, embarrass or alarm any person;
(h) gives the impression that it originates from or has been approved by us, our partners and licensors, whether by reference to our/their name or otherwise;
(i) may violate the integrity and reputation of our name, and the names of our partners and licensors;
(j) advocates, promotes or assists any unlawful act;
(k) includes or makes reference to illegal drugs; or
(l) makes reference to politicians' names and/or political statements.
Vouchers which are competition prizes or promotional free gifts and Vouchers purchased through special or promotional offers cannot be refunded or extended unless otherwise specified.
Vouchers purchased through special or promotional offers include any Voucher which was sold at a discounted price or as part of a special offer, whether or not this is stated on the Voucher.
Discount codes & entitlements We reserve the right to exclude any product or experience or service from discounts.
Only one Discount Code may be used per order.
Discount Codes apply to new orders only
Discount Codes cannot be used against certain Excluded Products, Gift Cards, exchanges, extensions, money on account, delivery and packaging charges or any other service or facility provided by us.
The use of some Discount Codes are restricted to certain customer groups including members of certain organisations, societies and professions. You may be required to provide evidence of your entitlement to any such discount.
Where a Discount Code has a discrete value, this discount will be apportioned across all items in proportion to the value of the items but excluding packaging and delivery
Where a refund is issued on an entire order, the amount refunded will be the cost for the total order shown on your order confirmation after any discounts but excluding Delivery and packaging unless otherwise stated
Where a refund is requested on part of an order purchased using a Discount Code, the amount refunded will be the cost shown for that individual Voucher or experience being refunded on your order confirmation after any discounts but excluding Delivery and packaging unless otherwise stated
Third parties and re-sale A person who (i) is not recorded as the purchaser of a Voucher or Product by Virgin Experience Days; (ii) has not redeemed a valid Voucher with a Supplier or Operator; or (iii) is not an Experience participant has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this Agreement. Vouchers and Products supplied are not for resale. A Voucher or Product which has been re-sold (for example, through internet auction sites or by any other means) without our prior consent will be considered invalid. Neither we nor any of our Operators or Suppliers will be under any obligation to provide any service in respect of re-sold Vouchers or Products sold without our prior consent. Email Emails to you (including delivery of E-vouchers) shall be to the address you specify to us. It is important that you give us a valid email address and tell us of any changes to it. Intellectual property The copyright in the material contained in the Website, together with the website design, text and graphics and their selection and arrangement and all software compilations, underlying source code and software (including apps) belongs to Virgin Experience Days Limited, its subsidiaries or the providers of such materials. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. Virgin Experience Days is a trademark licensed to Virgin Experience Days Limited. Other product and company names (if any) mentioned on the Website may be the trademarks or registered trademarks of their respective owners. Severance Each of the paragraphs and sub-paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and sub-paragraphs will remain in full force and effect. Statutory rights These terms and conditions do not affect your statutory rights as a consumer. Governing law These terms and conditions shall be governed by and interpreted in accordance with English law. Virgin Experience Days Limited, the purchaser and the participant in an Experience submit to the exclusive jurisdiction of the English courts. General All the clauses and sub clauses in this Agreement are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause. If we fail to enforce a right under this Agreement, that failure will not prevent us from enforcing other rights, or the same type of right, on a later occasion. These terms & conditions are subject to change. Any changes we make to these terms in the future will be posted on this page. Please check back frequently to see any updates or changes to these terms. Dated: 22nd October 2021. These supersede all previous terms and conditions.