Although we and our delivery partners work tirelessly to avoid disruptions, sometimes issues occur that are out of our control.
It is extremely rare that our customers do not receive a first-class experience. However, if your order is incomplete or incorrect; we sincerely apologise. We kindly advise you to contact us straight away, providing all the information necessary along with images and your order number. Please make sure to fill out the contact form before returning your parcel, as we may be able to provide a free returns label.
If your order has been lost or damaged in transit, please send us all the relevant information including pictures if possible so that we can contact our delivery partner(s) immediately. We expect to receive a response within 48-72 hours, although this may take a little longer during busy periods.
Our busiest periods include Christmas and Black Friday. During these times our response times may be slower than usual, but we aim to respond within 48 hours. If your query is urgent, contact us via our live chat, at the bottom right-hand side of the page, where our customer service team shall be waiting to assist you.